Customer Rating: 
Summary: Fantastic Scanner. Easy to Set-Up!
Comment: This scanner was a charm to set-up. Once the Microsoft SP1a was installed (absolutely necessary for USB 2.0), and the software was loaded, I plugged this scanner into the USB port and it instantly was operational. This is the only reasonably priced legal size scanner and it appears to be an excellent device.
Customer Rating: 
Summary: easy to setup
Comment: Positives: Easy to connect, put in CD, reboot the CPU and plug in the scanner. Done. Speedy lil machine and very usefull since I have a lot of material that is legal sized. ...Negatives: Scanners today have more buttons, where as this one only has 1 button
Customer Rating:
Summary: Great product for the office!
Comment: My boss was looking around for a scanner that did legal sized documents and this was it. Most of the other scanners only do letter sized stuff, so if you need legal this is the way to go. Tiger Direct got it out to us pretty quickly and we are happy with it so far. I haven't ventured into the more advanced portion of the software, but the basic function is easy to use. It previews automatically and puts the box around the image so you just hit scan. Very happy so far!
Customer Rating:
Summary: zero stars
Comment: I've been buying computer peripherals for 10 years and I've never experienced such shoddy software and support. I purchased this scanner on the advice of a respected Macintosh publication. I should have read the other reviews posted on this site first. First of all, after installing the enclosed software, the scanner failed to work. I called the Microtek LONG DISTANCE support number and was put in a 5 minute que. The first tech person and the next one that I spoke with on three different occasions could not have been more indifferent. They advised me to downloaded a driver patch and 9 MEGABYTE software upgrade from their support site which also failed to drive the scanner. But I think this last piece of information is the most telling. After seaching online newsgroups for a solution, I found a company which designs software for most of the major scanner manufacturers and downloaded the specific DEMO version for this scanner. It actually worked. However, to get a fully functioning version would have cost (triple digits). The bottom line: Microtek doesn't care enough about customers to write software that will make their scanners work for all Mac users. I'm sending it back.
Customer Rating:
Summary: Unreliable & poor service
Comment: During the first three months of operation, the scanner failed intermittently and then failed completely during the fourth month (just after receiving the rebate check).Then I found out about the lack of a toll free technical support number. Although they have a general toll free number, you are referred to a toll number if it requires any diagnosis. When I finally contacted the RMA department via e-mail (this took 3 business days), I was informed that if they found nothing wrong, it would cost me, and (more money) (whether anything was wrong or not) if they couldn't ship it back using the box I sent it in. They also informed me it would take 5 - 10 business days for them to fix it once they receive it. All the time they made me feel they were doing me a favor. I would avoid both this particular product and the vendor. The software provided did not make using the scanner easy. I'm not looking forward to getting the scanner back.
